Privacy Policy

1. Introduction

This privacy policy aims to inform users of the MAV Voyages website about how their personal data is collected, used, and protected.

MAV Voyages is committed to complying with current regulations, in particular the General Data Protection Regulation (GDPR) and the Data Protection Act.

2. Data Controller

The controller of personal data is:

MAV Voyages
Address: 8 Av. Saint-Ruf, 84000 Avignon, France
Email: contact@mavoyages.com

3. Personal Data Collected

In the context of using the site, we may collect the following data:

a) Data provided directly

• First and last name
• Email address
• Phone number
• Booking information (journeys, dates, passengers, etc.)
• Payment information (processed via secure payment providers)

b) Automatically collected data

• IP address
• Browser type
• Browsing data (pages visited, clicks, visit duration)
• Cookies and trackers

4. Purposes of Data Collection

The collected data is used to:

• Manage ferry bookings and related services
• Provide customer service
• Improve the user experience on the site
• Send confirmations and information related to bookings
• Perform statistics and traffic analysis
• Prevent fraud and secure transactions

5. Legal Basis for Processing

Data processing is based on:

• The execution of a contract (travel booking)
• User consent (cookies, marketing)
• The legitimate interest of MAV Voyages (service improvement, security)
• Compliance with legal obligations

6. Data Sharing

Data may be shared with:

• Partner transport companies (ferries, etc.)
• Secure payment providers
• Technical service providers (hosting, maintenance)
• Competent authorities if required by law

MAV Voyages never sells your personal data to third parties.

7. Retention Period

Data is kept for a limited duration:

• Booking data: up to 5 years (accounting and legal obligations)
• Customer data: until account deletion or user request
• Cookies: up to a maximum of 13 months

8. Cookies

The MAV Voyages website uses cookies to:

• Ensure the proper functioning of the site
• Remember your preferences
• Analyze traffic
• Offer adapted content

Users can accept or refuse cookies at any time via the cookie management banner or their browser settings.

9. Data Security

MAV Voyages implements all appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss
• Alteration
• Disclosure

10. Your Rights

In accordance with the GDPR, you have the following rights:

• Right to access your data
• Right to rectification
• Right to erasure (right to be forgotten)
• Right to restriction of processing
• Right to object
• Right to data portability

To exercise your rights, you can contact us at: 📧 contact@mavoyages.com

You can also lodge a complaint with the CNIL (in France).

11. Data Transfer Outside the EU

If certain data is processed outside the European Union, MAV Voyages ensures that these transfers are framed by appropriate safeguards (standard contractual clauses, GDPR-compliant service providers).

12. Changes to the Policy

MAV Voyages reserves the right to modify this privacy policy at any time in order to remain compliant with current legislation.

Users will be informed of any significant updates.

13. Contact

For any questions regarding this policy or your personal data:

📧 Email: contact@mavoyages.com